Professional Experience

  Paycom.net, Industry leader in payment processing for commerce on the Internet
March 2006 - Present   Client Technical Specialist.
Enter new contracts. Setup password management system and pricing options. Assist webmasters with their setup and various processing features.
April 2004 – February 2006   Customer service representative in a 24/7 call center
Assisting customers with billing questions, membership cancellation and
general issues relating to Internet purchases.
     
March 2004 - Present justasknick.com, Founder/owner of computer help company
Website design, home or office networking, hardware & software installation and update
     
  Black Box France, affiliate of Black Box Corporation, Pittsburgh, PA
Mail order sales of IS Hardware (Cables, Modems, Converters, Routers)
Annual Sales: 19.8 M €uro, 50 Employees
July 1998 –
May 2003
  Customer Service Representative
Preparation of proposals, order processing and follow-up, settlement of delivery disputes, complementary sales, invoicing/receivables follow-up
October 1997 –
June 1998
  Technical Support Associate
Handling of customer returns, product verification
     
August1996 – September 1997
Carte Blanche Limousine
Founder/owner of chauffeured American limousine rental agency
Annual Sales: 229 000 €uro
Defined and Supervised all aspects of company management, sales, advertising, administration, accounting, and scheduling
     
October 1994 - September 1995
Regional Prefecture
Mandatory Military Service – Repatriation Services
Worked with national employment agency and local industrial and commercial partners to create jobs for Algerian veterans